FAQ

  1. What are your shipping rates and options? We offer tiered shipping to suit your needs:

  • Standard Shipping: $5.99 for orders between $0.00 and $49.00.

  • Free Shipping: Automatically applied to all orders of $49.00 and above.

  • Expedited Shipping: A flat rate of $8.99 is available for those who require faster delivery.

  1. How long will it take to receive my order? Orders are typically processed within 1-3 business days. Once dispatched, Standard Shipping usually takes 7-15 business days, while Expedited Shipping typically arrives within 3-7 business days, depending on your location and local customs clearance.

  2. Where can I return my products? If you are not entirely satisfied with your purchase, you may return the items to our designated logistics center in Germany at: Friedrich-Ebert-Straße 13, 33602, Germany. Please ensure you contact our support team at service@narrg.com before initiating a return.

  3. How do I track my package? Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s portal. Please allow up to 48 hours for the tracking information to update in the system.

  4. Are the vases securely packaged? Yes, we use professional-grade, high-density shock-resistant packaging materials, including custom-fit foam and reinforced outer boxes, to ensure your delicate items arrive in perfect condition.